John McIntyre, whom James Wolcott calls "the Dave Brubeck of the art and craft of copy editing," writes on language, editing, journalism, and other manifestations of human frailty. Comments welcome. Identifying his errors relieves him of the burden of omniscience. Write to email@example.com, befriend at Facebook, or follow at Twitter: @johnemcintyre. Back 2009-2012 at the original site, http://weblogs.baltimoresun.com/news/mcintyre/blog/ and now at www.baltimoresun.com/news/language-blog/.
Friday, November 15, 2013
Reach out, AT&T, and ignore someone
I may have overestimated their capacities.
The circumstances are this: On my gmail account I was receiving numerous messages addressed to a James McIntyre about his AT&T U-verse account. Despite the cunning baffles AT&T puts in place to thwart people attempting to resolve problems, I reached some poor devil immured in customer service. After consultation with his supervisor, he assured me that he had identified James McIntyre's correct email address and I would no longer be troubled by misdirected messages.
After a series of new messages to James McIntyre provoked the September post, I received a message from a gentleman whose name I will not yet consign to infamy but who purported to be in the Office of the President Manager of AT&T Mobility, assuring me that he would attend to the matter personally.
That was in early October.
Since then I have received a message to James McIntyre about returning his AT&T U-verse equipment, a feedback request about his AT&T U-verse receiver, a billing statement, and most, recently, a promotional offer for U-verse movies, but no further communication from the Office of the President Manager of AT&T Mobility.
James McIntyre, can you hear me? It may be premature to suggest that you abandon your house, move to another city, and assume a new identity through the AT&T Customer Protection Program. But if I were you, I'd give it some thought.
And you, reader, if you have not fallen into the fell grip of AT&T U-verse, be on your guard, because once you find yourself in their oubliette, your pitiful cries for help will go unheard.